Informativa sulla privacy

LESTENO operates this store and website, including the information, content, features, tools, products, and services, in order to provide you, as the customer, with an appropriate shopping experience (the “Services”). SoloVisions is supported by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal data when you visit, use, make a purchase, or otherwise transact through the Services, or when you communicate with us. In the event of a conflict between our Terms and Conditions of Service and this Privacy Policy, the Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand what is described regarding the collection, use, and disclosure of your information.

Personal data we collect or process

When we use the term “personal data,” we refer to information that identifies or is reasonably linked to you or another person. Personal data does not include information collected in an anonymous or anonymized form such that it cannot identify you or be linked to you. We may collect or process the following categories of personal data, including inferences drawn from such personal data, depending on how you interact with the Services, where you live, and as permitted or required by applicable laws:

  • Contact details, including name, address, billing address, shipping address, phone number, and email address.

  • Financial data, including credit card numbers, debit card numbers, financial account numbers, card payment data, financial account data, transaction details, payment method, payment confirmation, and other payment details.

  • Account data, including username, password, security questions, preferences, and settings.

  • Transaction data, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or remove, and past transactions.

  • Communications with us, including information you include in communications with us, for example if you submit a customer support dispute.

  • Device information, including information about your device, browser, or connection network, IP address, and other unique identifiers.

  • Usage information, including information regarding your interaction with the Services and how and when you interact with or browse the Services.

Sources of personal data

We may collect personal data from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or provide us with your personal data;

  • Automatically through the Services, including through your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;

  • From our service providers, including when we engage them to implement certain technology and when they collect or process your personal data on our behalf;

  • From our partners or third parties.

How we use your personal data

Depending on how you interact with us or which Services you use, we may collect your personal data for the following purposes:

Providing, personalizing, and improving the Services

We use your personal data to provide the Services and to enforce our contract with you; process your payments; fulfill your orders; remember your preferences and items of interest; send you account-related notifications; process purchases, returns, exchanges, or other transactions; create, maintain, and manage your account; arrange shipping; facilitate returns and exchanges; allow you to post reviews; and create a personalized shopping experience, such as product recommendations related to your purchases. This may include using your personal data to personalize and improve the Services.

Marketing and advertising

We use your personal data for marketing and advertising purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you online ads for products and services within our Services or on other websites, including based on items you previously purchased or added to your cart and other activities within the Services.

Security and fraud prevention

We use your personal data to authenticate your account; provide a secure payment and shopping experience; detect, investigate, or take action against fraudulent, illegal, unsafe, or harmful activities; and protect public safety and our Services. By choosing to use the Services and register an account, you are responsible for protecting your credentials. We recommend that you do not share your username, password, or other access details with anyone.

Communications with you

We use your personal data to provide customer support, respond to you, offer effective services, and maintain our business relationship with you.

Legal reasons

We use your personal data to comply with applicable laws or respond to valid legal processes, including requests from authorities or government agencies; to investigate or participate in potential or ongoing litigation or other legal proceedings; and to enforce or investigate potential violations of our terms or policies.

How we disclose personal data

In certain circumstances, we may disclose your personal data to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, storage, fulfillment, and shipping).

  • With business and marketing partners to provide you with services and marketing ads. For example, we use Shopify to provide personalized ads with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy policies. Depending on where you live, you may have the right to request that we do not share your data to show you personalized marketing ads based on your online activity across different merchants and websites.

  • When you request or authorize us to disclose certain information to third parties, for example to ship your products, or when you use social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • In connection with a business transaction, such as a merger or bankruptcy; in compliance with legal obligations (including responding to subpoenas, search warrants, and similar requests); to enforce terms and conditions or policies; and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are supported by Shopify, which collects and processes personal data related to your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, the data you submit to the Services will be transmitted to and shared with Shopify and third parties that may be located in countries other than your own. In addition, to help protect, grow, and improve our business, we use certain advanced Shopify features that incorporate data and information received from you through your interactions with our store, as well as with other merchants and with Shopify. To provide these advanced features, Shopify may use personal data collected from your interactions with our store, other merchants, and Shopify itself. In these circumstances, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for such purposes. For more information about how Shopify uses your personal data and the rights you may have, you can consult the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights regarding your personal data here: Shopify Privacy Portal link.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you may be required to review and accept their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, nor for the accuracy, truthfulness, or reliability of the information contained therein. Information you provide in public or semi-public contexts, including information you share on third-party social media platforms, may also be viewed by other users of the Services and/or users of those third-party platforms, without limitation as to its use by us or third parties. The inclusion of such links does not imply our endorsement of the content of such platforms or of their owners or operators, except as disclosed within the Services.

Children’s data

The Services are not intended for use by minors, and we do not knowingly collect personal data from children under the age of majority in your jurisdiction. If you are a parent or guardian of a minor who has provided us with personal data, you may contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of the “sharing” or “sale” (as such terms are defined under applicable laws) of personal data of individuals under 16 years of age.

Data security and retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, data you send to us may not be secure while in transit. We recommend that you use secure channels only to communicate sensitive or confidential information to us.

The retention period for personal data depends on various factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies.

Your rights and choices

Depending on where you live, you may have one or more rights regarding your personal data, including those listed below. However, these rights are not absolute and may apply only in certain circumstances, and we may refuse your request as permitted by law.

  • Right of access/knowledge: You may have the right to request access to the personal data we hold about you.

  • Right to deletion: You may have the right to request the deletion of your personal data that we hold.

  • Right to correction: You may have the right to request correction of your personal data that we hold.

  • Right to portability: You may have the right to receive a copy of your personal data and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

  • Managing communication preferences: We may send you promotional emails, and you can opt out at any time by using the unsubscribe option in our emails. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders.

If you reside in the United Kingdom or the European Economic Area, and subject to restrictions and limits imposed by local laws, you may exercise the following rights in addition to those listed above:

  • Objection to processing and restriction of processing: You may have the right to ask us to stop or limit the processing of personal data for certain purposes.

  • Withdrawal of consent: Where your consent is required to process your personal data, you have the right to withdraw it. If you withdraw consent, this will not affect the lawfulness of processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated in the Services or by contacting us using the contact details below. For more information about how Shopify uses your personal data and your potential rights, including those relating to data processed by Shopify itself, you can visit: https://privacy.shopify.com/en.

You will not be discriminated against for exercising these rights. Before processing your requests, we may need to verify your identity to the extent permitted by applicable law. In accordance with applicable laws, you may appoint an authorized agent to make requests on your behalf to exercise your rights. Before accepting a request from an agent, we will require proof that the agent has been authorized by you and may ask you to verify your identity directly. We will respond to your request within the timeframes required by applicable law.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge a complaint with your local data protection authority. For the EEA, you can find a list of the relevant data protection supervisory authorities here.

International transfers

Please note that we may transfer, store, and process your personal data outside the country in which you reside.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on appropriate transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant UK authorities, unless the data transfer is to a country that is deemed to provide an adequate level of protection.

Changes to this Privacy Policy

We will update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the website, update the “Last updated” date, and provide notice as required by applicable law.

Contact

If you have any questions about our privacy policies or this Privacy Policy, or wish to exercise your rights, please contact us through the Contact page.